PRIVACY POLICY

 

For transparency, listed below are the business services we provide and how each service uses the information we collect.

 

Who we are and how to contact us

 

Bella Avanti operates 1 salon.

 

Bella Avanti takes privacy seriously and at any time, you may request a copy of the information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years.

 

 

You may contact us to:

• Discuss our privacy policy.

• Request information we have stored about you.

• Request we remove all identifying information about you.

• Make a complaint.

 

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised by contacting us in writing at [BELLA AVANTI EMAIL]

 

 

Hair and Beauty Related Services

 

We request the minimum level of personally identifying information to run our business effectively. This is the data you provide us directly, for example, your name and contact details.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee, who your favourite stylists are and any allergies you may have.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

 

Appointment Confirmations and Reminders

 

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.

 

Appointment Ratings and Reviews

 

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.

 

Loyalty

 

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

 

Marketing

 

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. We may also like to send you exclusive offers and invitations to exciting events. You may opt out of receiving marketing material at any time.

 

Information we collect from you

 

• In order to register you will have to provide details including your name, address, telephone number and email address. 

• If you contact us we may keep a record of that correspondence. 

• Details of transactions you carry out through our website.

• Details of your visits to our site (including traffic data, location data, weblogs) and the resources you access via Google Analytics.

 

Data Security 

 

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site as transmission via the internet is never completely secure; any transmission is at your own risk. Once we have received your information all the information you provide us is stored on secured servers. All payment transactions will be encrypted. Please keep usernames and passwords confidential.

 

 

Cookies 

 

We may collect data about you by using a cookie file which is stored on the hard drive of your computer. Cookies allow us to: recognise your computer when you access www.BellaAvanti.co.uk and log into your account with your user name and password; and remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Hershesons account. Cookies help us deliver you a better and more personalised service.

You can refuse to accept cookies by adjusting your browser preferences. However, you may experience technical difficulties in using our website if you have disabled cookies and you will not be able to use this website to its full advantage.